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Privacy Policy

Overview

This Privacy Policy describes how www.truenorth.ie (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Section 1 - Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@truenorth.ie or by mail using the details provided below:

Glentane, Templederry, Nenagh, Tipperary, E45 DX66, Ireland

Section 2 - Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device Information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Wix.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Wix, An Post our postage service
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Personal Information collected: email address, name
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you
  • Disclosure for a business purpose: Gmail

Section 3 - Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Section 4 - Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Wix Ads to help us show targeted advertisements on other websites. We share information about your use of the Site and your purchases to help provide you with relevant offers and advertisements.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/

Section 5 - Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

  • When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
  • For more information on your right of erasure, please see the 'Your rights' section below.

Automatic Decision-Making

  • If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
  • We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
  • Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Section 6 - Your Rights

GDPR Rights

  • If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
  • If you would like to exercise these rights, please contact us through the contact information above.
  • Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Israel and the United States, in accordance with Wix's data protection policies.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Please refer to Wix's cookie tables for more information: https://www.wix.com/about/cookie-table

First-Party Cookies (Essential)

NamePurposeDurationCategory
userTypeUsed to identify logged in users3 monthsEssential
wixSession2Used in connection with user login15 daysEssential
XSRF-TOKENUsed for securitySessionEssential
_ASIDUsed to system monitoring/debugging1 dayEssential
_AVIDUsed to generate user-id for non-authenticated user3 monthsEssential
_ansPAIDUsed to identify logged in users (Wix help center)3 monthsEssential
_ACUsed to authenticate logged in users (Wix help center)15 daysEssential
_WAGUUsed to identify users on support channels7 daysEssential
_WATUsed to identify logged in users (Wix help center)14 daysEssential
SSR-cachingUsed to indicate the system from which the site was rendered1 minuteEssential
_wixCIDXUsed for system monitoring/debugging3 monthsEssential
_wixVIDXUsed for system monitoring/debugging3 monthsEssential
_wixAB3Used to save the state of the experiments the user has at Wix.com platform6 monthsEssential
_wixAB3|<GUID>Used to save the state of the experiments the user has at Wix.com platform4 hoursEssential
hsUsed for securitySessionEssential
wixLanguageUsed in connection with customer login12 monthsEssential
_wix_browser_sessUsed to system monitoring/debuggingSessionEssential
svSessionUsed in connection with user loginSessionEssential
wixRecUsed for system effectiveness measurement2 hoursEssential
wixverticalUsed in connection with premium package picker12 monthsEssential
_wixUIDXUsed for support assistance identification3 monthsEssential
wixMagentoUsed to save user state when using eComSessionEssential
wixClientUsed to identify logged in users14 daysEssential
fedops.logger.sessionIdUsed for stability/effectiveness measurement12 monthsEssential
manage.wix.comUsed for security - fraud detection6 monthsEssential

Third-Party Cookies

NameThird-Party ProviderPurposeDurationCategory
_wpbiFacebookFacebook tracking cookie2 yearsMarketing
_wsbiFacebookFacebook tracking cookie2 yearsMarketing
_fbcFacebookFacebook tracking cookie2 yearsMarketing
_fbpFacebookFacebook tracking cookie2 yearsMarketing
_gatGoogleApp market pages data collection2 yearsAnalytics
_gidGoogleGoogle Universal Analytics2 yearsAnalytics
_utm*GoogleGoogle Universal Analytics2 yearsAnalytics
__utmaGoogleGoogle Universal Analytics2 yearsAnalytics
__utmbGoogleGoogle Universal Analytics30 minutesAnalytics
__utmcGoogleGoogle Universal AnalyticsSessionAnalytics
__utmvGoogleGoogle Universal Analytics2 yearsAnalytics
__utmzGoogleGoogle Universal Analytics6 monthsAnalytics
_gcl_awGoogleGoogle Universal AnalyticsSessionAnalytics
TS*F5SecuritySessionEssential
_pxPerimeterXSecurity1 dayEssential
_px3PerimeterXSecurity10 minutesEssential
_pxvidPerimeterXSecurity18 monthsEssential
New RelicNew RelicSystem performance12 monthsEssential
_ym_*YandexYandex Metrica12 monthsMarketing
_ym_uidYandexYandex Metrica12 monthsMarketing
LSESSION_856803IBMSecuritySessionEssential
___r856803IBMSecurity13 monthsEssential
__gdicIBMSecurity13 monthsEssential

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Section 7 - Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Section 8 - Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: Data Protection Commission Ireland

Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland